Shipping Information and Costs
UK: Prices range from £3.50 to £16 depending on the size and value of the items.
Our products are sent either via next day before midday (date to be agreed with customers) or by courier.
For safety, security and insurance we use a trackable courier service when sending some products. This means that the cost of the shipping will be higher than standard postal costs. This is because the items we are shipping can be of considerable value and one-offs and we want your item to arrive in perfect condition.
We pack all orders with extreme care to ensure your item arrives in perfect condition. We use hardboard, bubblewrap, specialist packaging to ensure that there is the least likelihood of your item being damaged in transit.
Deliveries are made between 8am and 6pm on weekdays and will require a signature
Shipping can take up to 14 working days. Should you require an item sooner please contact us. Most items will be with you within a few days.WHEN YOUR DELVIERY ARRIVES
All goods leave our shop in brand new condition and are wrapped in bubble wrap, cardboard or boxes for protection. Nevertheless, damage can occur in transit. When the goods are delivered please ensure that there is somebody available to thoroughly check the products. This will require the removal of our packaging otherwise you may not realise that there has been damage.
Please do not sign for the delivery unless you have been able to check the item is in good condition.
If after checking you find any damage please write damaged on the delivery note and state what is damaged, only then, sign the form. Our courier will return the damaged goods to us after taking photographic evidence at their Depot. Only if this procedure is followed are we able to claim the cost of damage.
If you find that you really cannot check all of the goods or the delivery driver is unable to wait you must write the word 'Damaged' regardless of whether you have found damage or not. Do not write the word 'unchecked' as this will not cover you or us for any potential claims. Failure to follow the above procedure may invalidate any claim you may have for lost or damaged goods.
Please remember it is your responsibility to check that the goods are received in good condition and do not sign the form unless you are sure.
We will not be able to enter into any claim with the courier company unless you follow the above procedure and we appreciate your help and cooperation.